We only work with those professionals that guarantee 100% satisfaction. If you have any problems with our technicians, customer service or any of our services during the first month, please let us know. Anything less than 100% satisfaction is unacceptable. We remedy any problem that you may have in the first 30 days that the website is released to you. A month is a long time to see if there are any problems. Your satisfaction is our main goal.
Certain circumstances such as viruses and other factors out of our control are exempt. (Example: you go into the back office and change codes while experimenting (:0( ….we will still do everything we can to help, but please don’t do it! So many things can go wrong if you change things without being experienced.
Many merchant service providers usually frown on any type of service guarantee, but we want you to be totally happy with your purchase. The term can’t be too long as there are some that take advantage of those types of guarantees because they can. We believe in integrity and putting our client’s needs first.
Sure, every company needs to make a profit but here, the goal is give to others what we want when we purchase goods or services. You want to be treated with respect and get value for your hard earned money.
We have a 24 hour automated phone system that protects us from spam robo dialers but also ensures that you can call day or night and leave your message. We try to get back to you on the same business day.
We promise to do our best as we grow, to improve that service as well. Response time should average less than 24 hours but will be shorter and shorter as we grow, ultimately until we want to have live operators 24/7.
Give us a chance to prove that we want your small business to succeed.